Delivery Policy

Deliveries

Please note the following information refers to orders made online only. 
 

 

When can I expect my order to be delivered?

For standard products or products delivered directly from a trusted supplier,  this will usually be between 5-10 working days for deliveries direct from our manufacturer. We deliver Monday - Friday.

Once your order has been placed it then goes directly through to our manufacturers who will then start production of your goods. Once completed they will then advise us of an expected delivery date within the 5-10 working day frame and this will then be passed on to yourself.

Your local hub with then call the day before or, on the day to confirm someone will be in to accept the order.

We do advise that customers wait for their goods to be delivered before arranging work to be undertaken. We will not be able to offer compensation due to orders being delayed.
 

How much do you charge for delivery?

Our delivery charges depend on your area

Mainland UK

Our delivery charge for mainland UK is £45. This is for a pallet delivery due to the weight of the goods they do have to be sent on a1.2m x 1.2m wooden pallet. Our cost to send these goods are in the region of £66 however we subsidise this and charge £50.

For orders over 25 boxes our delivery charge to Mainland UK is Free.

Highlands, Chanel Island And Northern Ireland

Deliveries to these areas are charged at £180 This is for a pallet delivery due to the weight of the goods they do have to be sent on a 1.2m x 1.2m wooden pallet. 


What sort of vehicle will my order be delivered on?

Other than samples (delivered via courier) all of our goods are delivered via the pallet network. They will be delivered on a large articulated lorry with a tail lift. This will allow them to safely unload your goods

 

Will you deliver my materials exactly where I need them?

All deliveries delivered from our manufacture will be delivered kerb side. We work to very high safety standards and this may restrict our ability to deliver your materials if we deem the delivery location to be unsafe. During the checkout, there is an option to leave a note so please do advise if you live down a narrow road or cul-d-sac so provisions can be made.

We use Royal Mail and Hermes couriers to get our samples delivered to you as quickly as possible.


 

Can I collect my order instead of having it delivered?

No our manufacturers do not offer collection facilities so all orders will need to be delivered.

   

Do you sell to overseas customers?

No, we currently only operate in Great Britain.
 

Do you deliver on Bank Holidays?

Unfortunately we do not deliver on bank holidays.

What if my goods arrived damaged?

It is important then when your goods are delivered you do not sign for them before inspecting them for damages, full inspect your goods marking down any damages on the drivers sheet before signing. If any damages are discovered you must notify us within 24 hours of delivery (this allows us to claim the losses form the couriers) If notified within 24 hours we will get replacements out to you within 2-5 working days.